HELP CENTER

Support

Tell us what happened and include enough detail to reproduce it. Never send passwords, payment card numbers, or private project media.

Effective August 3, 2026 · Last updated August 3, 2026

Report a problem

Email brady.obrien02@gmail.com with “Trim Lab Studio Problem Report” in the subject line. Include your app version, Mac or Windows version, what you clicked, what happened, what you expected, and any exact error message.

Before sending

Open Settings and choose Check for Updates.
Restart Trim Lab Studio and try once more.
Confirm the app has screen-recording and microphone permission when the problem involves recording.
Keep the original project and media until support is finished troubleshooting.

Billing help

For a billing problem, include your account email, charge date, amount, and Stripe receipt ID. Do not include a full card number. Review the refund and cancellation policy before sending the request.

Useful links

Privacy, terms, refunds, and community rules are available from the footer on every policy page and from Settings inside the desktop app.