Refund and Cancellation Policy
We want billing problems handled clearly and fairly.
Effective August 3, 2026 · Last updated August 3, 2026Canceling a subscription
You may cancel a recurring plan to prevent future renewals. Canceling does not automatically refund a charge already completed, and paid access normally continues through the end of the current billing period.
Accidental, duplicate, or incorrect charges
Contact support promptly with the account email, charge date, amount, and a short explanation. Do not send a full card number. We will investigate accidental, duplicate, unauthorized, or technically incorrect charges and provide any remedy required by applicable law.
General refund requests
Except where applicable law requires otherwise, completed subscription periods and lifetime purchases are not automatically refundable after access has been delivered. Requests are reviewed individually, including whether the product failed to work as described and whether support had a reasonable opportunity to help.
How to request help
Email brady.obrien02@gmail.com with “Trim Lab Studio Billing” in the subject line. Include your account email and Stripe receipt ID if available. Refund timing after approval depends on Stripe and your financial institution.